Piper Davis is a dedicated proposal planner who orchestrates elaborate proposal events for her clients. With Valentine's Day around the corner, she is overloaded with requests, on top of dealing with mixed emotions aligned with the holiday, due to a past failed romance.
Emily's wish for a picture-perfect Christmas comes true when a magical, optimistic movie character steps off the screen to help, but as things spiral out of control, she learns that true holiday perfection might look very different from what she imagined.